FAQS

PLACING AN ORDER

What payment methods do you accept?

On ivoria.online, you can checkout using all major credit and debit cards or using the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?

When you purchase online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and the transaction are pre-authorized and approved. Your credit card information is not stored on our servers.

ORDER DELIVERY

When will my order be processed?

All orders are fulfilled and shipped from our warehouse. Please allow extra processing time during holidays and sales periods.

We process orders between Monday and Friday. Orders will be processed within 1-2 business days of the order date and shipped the next business day. Please note that we do not ship on weekends.

Please contact us if you do not receive a tracking confirmation after 5 business days from the day you completed payment.

How can I track my order?

We will email you your tracking information as soon as your order ships. You will typically receive your tracking number the day after your order ships.

Feel free to track your order on our order tracking page.

RETURNS AND EXCHANGES

How can I return my order?

 

If you are not satisfied with your purchase and wish to return an item, please contact us within 14 days of receiving your order. Please provide your order number and the reason for the return. Our customer service team will review your return request and provide further instructions if the return is approved.

For a list of final sale items, please see our return policy. All returns must be in their original condition with the packaging intact.

 

What if the items I received are defective, incorrect, or damaged?

 

Please contact us within 7 days of receiving your order if you receive incorrect, missing, and/or defective merchandise. Please include your order number, photographs of the item(s), and all relevant information about receiving the package. We will do our best to resolve your issue as quickly as possible.

 

How long does the return process take?

 

Returns may take up to 7 business days to process from the day we receive your return. We'll send you an email to confirm that your return has been processed.